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Odoo Helpdesk: Streamlined Ticketing for Effortless Customer Support
Odoo Helpdesk is the ultimate ticketing platform that empowers your support team to deliver exceptional customer service. Say goodbye to complicated systems and embrace a new era of seamless, efficient, and customer-focused support with Odoo.
Track, prioritize, and solve customer tickets
Organize Tickets Efficiently with the Kanban View
Take control of your ticket management with Odoo's customizable Kanban view. Instantly assess your team's workload and track ticket status based on personalized SLA rules, ensuring efficient workflow and timely resolutions.
Optimized for productivity
Streamline Customer Support with SLAs, Automation, and Canned Responses
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Create Custom SLA Rules
Set up SLA rules and let Odoo handle actions automatically. -
Automate Ticket Resolution
Trigger emails and actions at different stages of ticket resolution. -
Dynamic Email Templates
Define and automate responses with dynamic email templates for common queries
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Effortless Ticket Escalation
Escalate tickets to a manager with just one click. -
Collaborate with Experts
Bring in experts for live discussions to resolve complex issues. -
Instant Answers with Canned Responses
Use canned responses in live chat for quick, accurate answers.
Sell support contracts
Simplify Selling, Renewals, and Upselling with Odoo
Effortlessly sell support contracts to provide automated helpdesk services for your customers. Track time on each contract using the timesheet app, and upsell with time-limited contracts. Create customized alerts for your sales and helpdesk teams based on customer status, ensuring proactive service and increased revenue.
Provide smarter self-service
Built-In Customer Knowledge Base for Seamless Self-Service
Enhance your self-service platform with Odoo's built-in knowledge base. Easily link FAQs, training videos, and presentations directly to support tickets. Foster a thriving community around your product with an integrated forum, providing customers with valuable resources and support.
Allow customers to close their tickets
Grant Autonomy, Boost Productivity, and Reduce Errors
Empower your teams with autonomy to improve productivity while reducing errors and misunderstandings. Free up your Helpdesk Teams to focus on what truly matters by streamlining workflows and automating routine tasks.
